Customer Support

Let us know how can the Sales Team help you

OPENING HOURS: 10:00 to 13:00 – 15:00 to 20:00 | Monday to Friday | Current Local Time in Madrid:
The Sales Team agents receive many forms every day, do please believe you'll be contacted back as soon as possible, we beg you patience.
Should you have any issue requiring prompt response do choose priority in the form. Urgent matters are best reported via telephone support.
Fill in all the personal fields with completeness and accuracy in order to allow our Sales Team provide the best customer support, including full set of explanations about your query, needs, information required, logistical issues and any other customer-related specific requests.
Fields marked with * are required; you are seeking to receive services from a healthcare institution bound to national and transnational standards of medical safety, legal compliance and regulatory obligations either providing online or on premise assistance; the same data collection registration and identity proof is required prior to receive medical attention when you show up at any clinic or hospital as much as on their online websites, posing no situational difference for both, providers and patients.

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Comments *

First name *

Last name *

Identity Document *

Date of birth *

Nationality *

Email *

Alternative email

Phone *

Alternative Phone

Address *

Postal Code *

City *

Country *

Province *

Let us know your availability and preferences to receive our Sales Team's call (hours expressed in your local time zone).

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Should you need to send any optional files (documents, medical reports, laboratory tests, bank receipts, etc.) to the central offices do please click on the icons to upload them (optional, not required).

I request priority in order to receive prompt response to my issue. Urgent matters are best reported via telephone support

Are you sure you need to jump the queue?
Do please reconsider if your query really requires priority, other customers might experience unjustified delays.

I accept the terms

Your customer support request to the Sales Team went successfully through and is now being processed in our central offices.

SALES TEAM'S RESPONSE

Keep your phone near you, with active call alert sound/vibration and expect either Sales Team's call or email in the coming hours, quite likely within your chosen availability time frames.

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Due to Sales Team's workload and opening hours you might not be called exactly within your preferred call hours and days, we thank you for your understanding and apologize for any inconvenience caused if the call is made at any other unexpected time.

The Sales Team agents receive many forms every day, do please believe you'll be contacted back as soon as possible, we beg you patience.

COMMUNICATION ISSUES WARNING

It is very likely Sales Team's call is received with unkown calling number, therefore you have to unlock any phone settings preventing such incoming calls and take the call even if the caller has hidden identity, since it will most probably be Sales Team's call.

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You may also receive an email message from our central offices for coordination or assistance purposes; most email services do authomatically deliver any first time sender's messages to the spam/junk/unwanted email folders, thus impeding proper interaction and fluent communication with our central offices; do please check your spam/junk/unwanted email folders looking for any of our response messages in order to mark them as wanted and add them to your white list as individual senders and/or domain-wide.

Your customer support request to the Sales Team failed to go through due to unexpected technical issues.

You can follow this troubleshooting protocol:

1.- Repeat the process after a few minutes

2.- Repeat the process using a different web browser

3.- Repeat the process on a device with another operative system

4.- Request telephone support.